1. Refunds and Overpayments

1.1. If circumstances arise requiring the Store to refund amounts paid by the Customer, the refund will be issued within a maximum of 7 working days.

1.2. If the Customer made a payment via bank transfer, the refund will be issued to the same account used for the payment, or another account specified by the Customer.

2. Withdrawal from the Contract

2.1. In accordance with the Act of 2 March 2000 on the protection of certain consumer rights and liability for damage caused by a dangerous product, a Customer who is a natural person and purchases for purposes not related to professional or business activity has the right to withdraw from the contract without giving a reason within 14 days of receiving the parcel.

2.2. To exercise the right of withdrawal, the Customer must submit a declaration and return the product to the Store. A sample withdrawal form is available on the Store’s website.

2.3. Returned goods must be complete and in unchanged condition, unless the change was necessary under ordinary use. The Customer should handle the product in a way that allows for its safe return.

2.4. The item must be returned to the Store’s address no later than 14 days from the date of the withdrawal declaration.

2.5. Return shipping costs are not refundable.

2.6. The Store will refund the value of the returned item within 7 working days of receiving the return.

3. Complaints

3.1. Products sold in the Store may be covered by a manufacturer’s or distributor’s warranty. The warranty terms and duration are stated in the warranty card included with the product.

3.2. If a defect is found, the Customer may exercise warranty rights with the guarantor (manufacturer or distributor), or enforce rights resulting from non-compliance with the contract.

3.3. In case of a complaint, the Customer should return the product to the Store’s address along with proof of purchase and a complaint description (a form is available on the Store’s website).

3.4. The Store will process the complaint within 14 days of receiving the notification. The Customer will be informed of the result via email.

3.5. If the complaint is accepted, the Store will repair the product, replace it with a new one, or refund the Customer the purchase amount. Return shipping costs will be reimbursed upon successful complaint resolution.

4. Contact for Returns and Complaints

For any questions regarding returns or complaints, please contact our Customer Service:
Company: ART AVENUE JUSTYNA ŚLACHCIAK SPÓŁKA JAWNA, ul. Jaśminowa 18, 05-502 Bobrowiec;
Email: office@artfactoria.com
Phone: +48 733 755 267

This Returns Policy is effective from 1 March 2025 and forms an integral part of the Store’s Terms & Conditions.