Terms & Conditions

Terms and Conditions of artfactoria.com Online Store

The online store artfactoria.com, available at https://artfactoria.com/, is operated by:

ART AVENUE JUSTYNA ŚLACHCIAK SPÓŁKA JAWNA, ul. Jaśminowa 18, 05-502 Bobrowiec Poland

NIP: 1231513450, Regon: 522136652,  KRS: 0000973955

    Glossary:

    Store – the online store operating at https://artfactoria.com/ selling goods via the Internet.

    Working days – all days from Monday to Friday, excluding public holidays.

    I. Order Placement and Fulfilment

    1. The Store sells goods and services within Poland via the Internet. Information about goods and services is available at artfactoria.com.

    2. Customers of the Store may be individuals with full or limited legal capacity, legal persons, or organisational units without legal personality.

    3. Orders can be placed online 24/7 via artfactoria.com. Orders are processed on working days during the Store’s business hours.

    4. To place an order, the Customer must have an active email account, fill out the order form and accept these Terms and Conditions, or register a Customer Account.

    5. Advertisements, price lists, and product descriptions on the site do not constitute an offer within the meaning of Article 66 of the Polish Civil Code but are an invitation to enter into a contract. The Store reserves the right to change product or service prices.

    6. By submitting an order, the Customer makes an offer to purchase the selected products or services. An email with a request to confirm the order will be sent. Upon confirmation and acceptance by the Store, the order enters processing.

    7. To place an order, the Customer must:

    • select products or services,
    • choose the delivery method, address, and invoicing address (which may differ),
    • choose the payment method.

    8. If the products are unavailable, the Store will notify the Customer within 30 days of the order and refund the full amount. Notification will be sent to the email provided in the order form.

    9. If only part of the products are unavailable, the Customer will be informed and can decide whether to:

    • partially fulfil the order (only available products),
    • cancel the entire order and receive a refund if payment has been made.

    10. Promotional and clearance sales are limited in quantity. Orders are fulfilled in the order they are confirmed, while supplies last.

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